| Microsoft Press | English | 2011 | ISBN: 0735664757 | 173 pages | PDF |
Why is it so difficult to change organizations? What does it really
take to make “process improvement” yield measurable results? For more
than 30 years, Donald Riefer has been guiding software teams through the
technical, organizational, and people issues that must be managed in order to make meaningful process changes—and better products.
This practical guide draws from his extensive experience, featuring
11 case studies spanning the public and private sectors and even
academia. Each case study illuminates the original conditions; describes
options and recommendations; details reactions, outcomes, and lessons
learned; and provides essential references and resources.
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